Refund and Returns Policy – Edutopis

At Edutopis, we are dedicated to ensuring your satisfaction with our sleeping bags and tents designed for extreme weather conditions. If for any reason you’re not completely happy with your purchase, we have a straightforward and transparent refund and returns policy.

1. Return Eligibility

You are eligible for a return or exchange if the product is in its original condition, unused, and with all original packaging. Returns must be initiated within 30 days of receiving your order.

Please note that the following items are not eligible for return:

  • Products that have been used or damaged.
  • Items without the original packaging.
  • Special order or custom-made products.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer service team at info@edutopis.com or call us at (508) 829-7262 within 30 days of receiving your order.
  2. Provide your order number and a brief explanation of why you wish to return the product.
  3. Our team will guide you through the return process and provide a return shipping label, if necessary.

3. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5-7 business days.

Please note:

  • Shipping fees are non-refundable.
  • If you choose to exchange the product, the new product will be shipped after the return is processed.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@edutopis.com. We will arrange for a full refund or a replacement at no additional cost to you. Please provide photos of the damage or defect for our records.

5. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact our customer service team within 30 days of purchase. We will guide you through the exchange process.

6. Return Shipping Costs

You are responsible for the cost of return shipping unless the product is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure the return item arrives safely.

7. Customer Support

If you have any questions regarding our refund and returns policy or need assistance with your return, feel free to reach out to us. Our customer service team is happy to help!

  • Email: info@edutopis.com
  • Phone: (508) 829-7262
  • Address: 12061 Jacaranda Ave, Hesperia, CA 92345, USA
  • Website: https://edutopis.com/

Thank you for choosing Edutopis for your extreme weather sleeping bags and tents. We look forward to serving you!