At edutopis.com, we are committed to ensuring your complete satisfaction with your purchase. Our Return Policy provides clear guidelines for returning or exchanging items to ensure a smooth and hassle-free process.
Eligibility for Returns
You may return items within [30 days] of receipt if they meet the following criteria:
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- The item must be returned in its original packaging.
Return Process
To initiate a return:
- Contact Us: Email us at support@edutopis.com with your order number and details of the item you wish to return.
- Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
- Ship the Item: Pack the item securely and ship it to the address provided in the return instructions. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Refunds and Exchanges
Once we receive your returned item, we will process your request promptly:
- Refunds: Refunds will be issued to the original payment method within [7-10 business days] of receiving the returned item.
- Exchanges: If you wish to exchange an item for a different size or color, please indicate this in your return request. We will assist you in arranging the exchange subject to availability.
Non-Returnable Items
Certain items are non-returnable, including:
- Customized or personalized items.
- Items purchased during clearance or final sale events.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at support@edutopis.com for assistance. We will arrange for a replacement or a full refund at no additional cost.
Policy Updates
Our Return Policy may be updated periodically. We recommend reviewing this page for any changes before making a purchase.